Water bills are to rise by seven per cent: A typical bill will go up £20 to £312

Probably to compensate for the revenue shortfall at the Dubbers in Birmingham…
Cheers

J

I recently went into a central office of Travel West Midlands because I still had 10 days left on a 4-week bus pass when my annual one finally turned up at work. I asked the woman at the counter if she could refund the difference. She was, after all able to take money from people, so surely it would be the simplest thing in the world to refund on unused passes.

No — that would have to go in a letter to head office.

So I write this letter, with the required 2 photocopies of the bus pass.

A week later, I received a reply from TWM head office. I’m sorry, we don’t refund on anything less than 2 weeks, because it is not worth the cost of all the paperwork and postage to do so. You’ll just have to be £15 out of pocket.

Had they just empowered their retail staff with a simple procedure, it wouldn’t cost them a bean. But then, it wouldn’t let them keep that extra £15 for no reason, would it?

The capacity of British people to just put up with this kind of pointless, insane and anti-consumer crap is just mind-boggling.

Or maybe I’m just unreasonable.